All your questions, answered.

Conference room AV: typically 1–3 days once equipment is on site. Video intercom (ButterflyMX or Comelit): typically a few days per entry, plus resident setup. 50-unit multifamily access retrofit: typically 4–8 weeks, phased. Larger commercial fit-outs follow the construction schedule. The timeline is in your written design before you sign.

Yes. The walk-through and your line-item design with three options (Good / Better / Best) are free and yours to keep. We invest the time because the projects we win tend to become long-term relationships.

Ryan or Kody, one of the two owners. Not a sales rep. The person designing your system is the person you'll talk to.

We respond within 24 hours. From there, we'll schedule a walk-through at a time that works for you.

Phased installation is one of our operating principles. We plan every cutover so residents keep access and tenants stay connected throughout, and we coordinate to your operational schedule, including after-hours work where it matters.

Every project starts with a free walk-through, then a line-item design with three options (Good / Better / Best) that is yours to keep. We don't publish prices because cost depends on the building: door and unit count, the number of entries, existing wiring, retrofit versus new build, platform subscription fees and how much integration is involved. The design shows exactly where the money goes.

Any change in scope or cost is approved by you in writing before we do the work. Each change order is documented with the revised pricing and timeline impact.

Permitting fees, electrical sub-contractor work outside low-voltage scope, ongoing software/cloud subscriptions (managed by the platform vendor), and major structural changes. We call these out specifically in every written estimate.

Standard terms: 50% deposit on contract signing, 40% on equipment delivery, 10% on project completion. Larger or smaller projects may have different terms in the written agreement.

We don't finance projects directly, but we work with an equipment-financing partner and can introduce you during the design phase.

Salto Space (commercial enterprise), Salto KS (cloud / multi-site), Allegion Zentra (Schlage + cloud + Wallet keys), Alarm.com Smart Properties (multifamily unified platform), ButterflyMX + Comelit for intercoms, UniFi Access for Ubiquiti-end-to-end builds.

Both are real platforms; we just haven't standardized on them. We focus on platforms where we have the deepest deployment experience so the integration is consistently strong.

UniFi Protect on most projects (lower TCO, no per-camera subscription). Verkada when multi-site enterprise management or advanced AI is the priority. Full comparison: UniFi Protect vs Verkada.

We don't install Hikvision or Dahua because of federal NDAA/FCC restrictions and broader cybersecurity concerns.

Often, yes — after a one-time on-site assessment to document what's there. Common for properties whose original integrator stopped supporting them.

Us. Direct line. We own the troubleshooting across access, cameras, network, intercom, and AV. You don't coordinate the manufacturer support lines — we do.

Yes, for the systems we install. Service and maintenance agreements can include scheduled maintenance, remote diagnostics and troubleshooting, on-call service, and response-time commitments, on top of warranty coverage. We aren't a general IT services company — for day-to-day IT support, we can point you at partners we trust.

Our installation work carries a one-year workmanship warranty. Hardware carries the manufacturer's warranty, typically 1–5 years depending on the product. Specifics are in your written design.

Yes, and you don't need to book a walk-through first. We connect you with property owners and operators in your industry who are willing to share their experience.

Alpheento was founded in mid-2023 by Ryan Huneidi and Kody Dexheimer, who bring 15+ years combined experience in enterprise IT, AV operations and systems integration.

Yes — insured with general liability. Certificate of Insurance available on request before any on-site work begins.

Maryville, IL. We serve the St. Louis metro on both sides of the river: Madison, St. Clair and Monroe counties in Illinois, and St. Louis City, St. Louis County, St. Charles County and Jefferson County in Missouri. Larger projects beyond the metro are taken on by arrangement. See the full service area.