Terms of service.
By engaging Alpheento for design, installation, or support of building technology, the following terms apply alongside your written project agreement or service order. The Website use section applies to anyone using this website.
Scope of services
Alpheento provides design, installation, and support of access control, smart-apartment, video surveillance, networking, structured cabling, visitor and package management, building automation, and audio/video systems. Specific deliverables and pricing are defined per project in your written design or proposal.
Estimates and proposals
Walk-throughs and line-item designs (with three options: Good / Better / Best) are provided at no charge. Designs and estimates are valid for 30 days from issue unless otherwise stated. Any change in scope or cost is approved by you in writing before we do the work.
Payments
Standard terms: 50% deposit on contract signing, 40% on equipment delivery, 10% on project completion. Larger or smaller projects may have different terms in the written agreement. Past-due invoices accrue 1.5% per month finance charge after 30 days.
Warranty
Alpheento warrants its installation workmanship for one year from project completion. Hardware carries the manufacturer's warranty, which passes through to the customer under each manufacturer's terms (typically 1–5 years depending on the product). We coordinate warranty claims on your behalf.
Limitation of liability
Alpheento's liability for any claim related to services performed is limited to the contract value of the project to which the claim relates. We carry general liability insurance; a certificate of insurance is available on request.
Website use
Information only. Content on this website, including product comparisons, cost ranges and guides, is general information provided "as is" to help you plan. It is not a quote, a design or professional advice for your property, and products, pricing and manufacturer features change. Pricing and scope are set only in a written proposal or agreement. We work to keep the site accurate but make no warranty that it is complete or current, and we are not liable for decisions made in reliance on it alone.
Our content. The text, graphics, logo and layout of this website belong to Alpheento LLC. You may view, print and share pages for your own planning, but may not republish or resell them without our permission.
Trademarks. Product and company names mentioned on this site are trademarks of their respective owners. Mentioning them does not mean those companies are affiliated with or endorse Alpheento.
Links to other websites. We link to manufacturer and third-party sites for convenience. We do not control them and are not responsible for their content or privacy practices.
Acceptable use. Please do not misuse the site, for example by submitting spam or false information through our forms or trying to disrupt or gain unauthorized access to it. Our Privacy Policy explains how we handle information you send us.
Governing law
These terms are governed by the laws of the State of Illinois. Any disputes will be venued in Madison County, Illinois.
Questions
For questions about these terms or any agreement with Alpheento, use our contact form or call (618) 685-0881.
Alpheento · Maryville, IL · Updated October 2026.