Terms of service.

By engaging Alpheento for design, installation, or support of building technology, the following terms apply alongside your written project agreement or service order.

Scope of services

Alpheento provides design, installation, and support of access control, smart-apartment, video surveillance, networking, structured cabling, visitor and package management, building automation, and audio/video systems. Specific deliverables and pricing are defined per project in your written design or proposal.

Estimates and proposals

Walk-throughs and line-item designs (with three options: Good / Better / Best) are provided at no charge. Designs and estimates are valid for 30 days from issue unless otherwise stated. Any change in scope or cost is approved by you in writing before we do the work.

Payments

Standard terms: 50% deposit on contract signing, 40% on equipment delivery, 10% on project completion. Larger or smaller projects may have different terms in the written agreement. Past-due invoices accrue 1.5% per month finance charge after 30 days.

Warranty

Alpheento warrants its installation workmanship for one year from project completion. Hardware carries the manufacturer's warranty, which passes through to the customer under each manufacturer's terms (typically 1–5 years depending on the product). We coordinate warranty claims on your behalf.

Limitation of liability

Alpheento's liability for any claim related to services performed is limited to the contract value of the project to which the claim relates. We carry general liability insurance; a certificate of insurance is available on request.

Governing law

These terms are governed by the laws of the State of Illinois. Any disputes will be venued in Madison County, Illinois.

Questions

For questions about these terms or any agreement with Alpheento, use our contact form or call (618) 685-0881.

Alpheento · Maryville, IL · Updated October 2026.