Service agreements for the systems we install.
Scheduled maintenance, updates, remote troubleshooting and on-call service with an agreed response time. One team that already knows your building.
What a service agreement covers
For systems we install: access control, intercoms, cameras, networks, cabling, smart-apartment platforms, building automation and AV.
Scheduled maintenance visits
On-site checks on a set schedule: door hardware, readers, intercoms, cameras, network closets and connections.
Firmware & software updates
We keep controllers, cameras, intercoms and network gear on current, supported firmware.
Remote troubleshooting
With your permission, we diagnose many issues remotely through the platform dashboards.
On-call service
When something needs a technician on site, you call us, not five different vendors.
An agreed response time
Written into the agreement, so you know when to expect us.
Documentation kept current
As-built drawings, device lists, credentials and settings updated when anything changes.
Owners and managers who want one call for building systems
Property managers & owners
Multifamily and commercial buildings where access, intercom and cameras have to work every day for residents and tenants.
Facilities teams
Schools, municipal buildings and offices that want scheduled upkeep and one accountable contact for low-voltage systems.
Portfolios
Multi-building operators who want the same maintenance standard and documentation across properties.
Priced to your system size
No tiers and no one-size package. We price the agreement to what you have and the response you need.
We look at what’s installed
Number of doors, cameras, access points, intercoms, rooms and sites, plus the platforms they run on.
We agree on the service level
How often we visit, which updates we handle, and the response time you need.
You get a written quote
Line-item and in writing before anything is signed. Any change in scope or cost is approved by you in writing before we do the work.
Clear about the limits
Not an IT managed-services contract
We support the building systems we install. We don’t manage your computers, email, servers or help desk.
No 24/7 monitoring center
We don’t staff a round-the-clock monitoring center. Response times are agreed in writing in your agreement.
Not for systems we didn’t install
We cover what we install. Another company’s system? We can assess it during a walk-through first.
Frequently asked questions
Service agreements cover systems we install. If another company installed your system, we can assess it during a walk-through and talk through upgrading or replacing it, after which it can be covered.
It's priced to your system size: the number of doors, cameras, access points, intercoms and rooms we support, and the response time you need. You get a written quote before anything is signed.
No. We don't run a 24/7 monitoring center, and we are not an IT managed-services company. A service agreement is ongoing support for the building systems we install, with an agreed response time.
No. Our one-year workmanship warranty covers our installation either way, and current customers can always request service. An agreement adds scheduled maintenance, updates and an agreed response time.
Use the contact form and choose "Request service (existing customer)", email [email protected], or call (618) 685-0881. We respond within 24 hours.
Tell us what you’re working on.
Your free three-option design: Good / Better / Best, line-item, yours to keep. We respond within 24 hours.